Dyslexia Friendly

Our Privacy Policy

What you should know about our Privacy Policy

www.transportsfriend.org ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or interact with our services. It also explains your rights under UK data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Data: Information you provide directly, such as your name, email address, phone number, postal address, and any other information you choose to provide.
  • Usage Data: Information about your use of our website, including your IP address, browser type, browsing history, and other data collected through cookies and similar technologies.
  • Technical Data: Information about the devices you use to access our website, such as your internet connection, device type, operating system, and browser type.
  • Communication Data: Information contained in any communications you send to us, including emails, messages, and feedback.

2. How We Use Your Information

We use your data for the following purposes:

  • To Provide Our Services: To operate and maintain our website and services, including processing your requests and managing your account.
  • To Improve Our Website: To analyze how you use our website and services, which helps us improve our offerings and enhance user experience.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you updates or notifications related to our services.
  • To Comply with Legal Obligations: To meet our legal and regulatory obligations, such as maintaining accurate records and preventing fraud.

3. Legal Basis for Processing Your Data

We process your data under the following legal bases:

  • Consent: Where you have given clear consent for us to process your data for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where those interests are overridden by your rights and freedoms.

4. Data Sharing and Disclosure

We may share your data with:

  • Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, and customer support.
  • Legal Authorities: If required by law, we may disclose your information to comply with a legal obligation, protect our rights, or respond to legal requests.

We do not sell, trade, or rent your data to third parties for marketing purposes.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). We will ensure that any such transfers comply with applicable data protection laws, including the using appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

We will retain your data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your data in certain circumstances.
  • Right to Restrict Processing: You have the right to request the restriction of processing your data in certain circumstances.
  • Right to Data Portability: You have the right to request the transfer of your data to another organization, or you, in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your data where we are relying on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where we are relying on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [insert contact information].

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at the Postal Address: Unit 7 Landmere Lane, Edwalton, Nottingham, England, NG12 4DG.

Last updated 13/08/2024